Customer Privacy Statement

Your Privacy is Our Priority

At Fashionplumbing, customers' satisfaction and privacy is our number one priority. We appreciate our customers and understand the value of protecting your rights. The following are a few Frequently Asked Questions we have received from our customers and we hope this will address all of your concerns when you shop from www.fashionplumbing.com.

Q: Does FashionPlumbing collect my IP address?
A: Yes. We use this to identify your PC and your shopping cart, as well as to help us diagnose any problems you may encounter with our server. IP addresses are not linked to any personally identifiable information.

Q: Why does FashionPlumbing need my personal Information?
A: We use your name, e-mail address, phone number, mailing address and credit card information to process your orders and as a contact for after sale communication. This information is stored in a secure database, and is only available to individuals with proper clearance. To offer our products and services in the most efficient manner, FashionPlumbing has set up our private secure network and does not contract with any third party service or partners that may risk of tampering the security of our customers' information. However, we may share information with law enforcement agencies or other companies assisting us in fraud prevention or investigations. Please also note that manufacturers may collect your information from us for warranty or product registration purposes.

Q: Will I receive mail or email from Fashionplumbing?
A: Occasionally, we do send information about some hot deals or special sales to our customers who find it useful. For those who do not want to receive these special offer notices, you can opt-out of receiving future communications by updating your account information.

Q: Is it safe to shop online?
A: Internet shopping has become more and more easier and safer as the technologies of protecting customer privacy mature. Your business transaction with your credit card are usually protected with SSL technology while your personal information is in transmission. You will notice how easy and safe when you check out your order at our site than it is to use it in more traditional ways, such as in retail stores or restaurants.

Q: What is your credit card fraud policy?
A: We have a strict rule in handling sensitive information in FashionPlumbing. Our policy is "do not store customers' credit card number" in our database system as we believe even the most secured network could be hacked. Although this policy may be inconvenient to our repeat customers when they have to re-enter their credit card number everytime at check out, but they understand do appreaciate our efforts to protect their privacy. If in the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Under the Fair Credit Billing Act, you are only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.

Q: What is SSL and how does it help to protect my privacy?
A: We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity- all to help ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number. SSL creates a shared digital key, which only let the sender and the receiver of the transmission scramble or unscramble information. To everyone else, even the servers relaying the message, the SSL transmission is indecipherable. SSL encryption can only be broken by intercepting the encrypted message, recording it, and using a computer to try every possible combination until the key is cracked. Most keys range from 40 to 1,024 digits long...as you can imagine, the number of possible combinations can be into the billions and beyond! SSL deals with data encryption during transmission, not storage.

Q: What is an encryption?
A: Encryption is based on the mathematical scrambling and unscrambling of messages. The type of encryption we use assigns two keys - one is a public key and one is a private key. When you send us a message, you use our public key to encrypt your message. Once we receive your encrypted message, we use the private key to decode it. The same key cannot both encrypt and decrypt information. So, information encrypted using the private key can only be decrypted using the public key, and vice versa- ensuring the security of your information.

Q: How do I know your if a website is secured?
A: Before completing any transaction on a website, you should make sure it is a Secure Site. Being on a Secure Site means you are connected under the cloak of SSL security. You will notice two things happening on your web browser, first, your URL address will start with "https" instead of "http" and second, you will see a padlock or a key somewhere along the bottom of your browser's window. If the lock is closed or if the key is unbroken, you are dealing with a Secure Site.

Q: What are cookies and how do they affect my privacy?
A: A"cookie" is a small file that serves as an identifier stored on your machine. Although they are not required to browse our site, we use cookies to make web shopping possible. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" you have added the item to your shopping cart.

Q: What if I still do not feel my online transaction is secure?
A: We will be happy to assist you with your purchase over the phone at 1-877-232-8238 or 1-877-2FAUCET

* Our site may contain links to other sites. However, Fashionplumbing.com is not responsible for the privacy practices or the content of those websites. If you still have any additional question about our privacy practices at Fashionplumbing.com, please email your inquiry to us at info@fashionplumbing.com for further information.